Refund Policy
Last updated: May 21, 2026
1. Overview
College Volleyball AI wants you to be satisfied with VolleyRecruit. We offer a refund policy that balances fairness with the value our service delivers. Please read this policy carefully before subscribing.
2. Refunds & Cancellations
Users can manage or cancel subscriptions through the billing portal. Canceling prevents future billing. Refund requests may be reviewed based on subscription status, billing timing, promotional offers, account usage, and platform terms. Contact support at volleyrecruitsupport@gmail.com for billing questions.
3. How to Request a Refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and follow their refund process, or contact our support team at volleyrecruitsupport@gmail.com and we will assist you.
4. Refund Exceptions
No refund will be issued if a college volleyball program has expressed genuine, documented interest in recruiting you during your active subscription period. In such cases, the core value of our service has been delivered.
For the purposes of this policy, "genuine interest" means a coach or program representative has:
- Responded to your outreach with a personalized message indicating interest
- Invited you to campus for a visit or camp
- Offered you a roster spot or scholarship
- Added you to their recruiting board or database
We reserve the right to verify genuine interest with the school or program before processing or denying a refund request.
5. Cancellations
You can cancel your subscription at any time from your account settings or by contacting Paddle. Canceling stops future billing but does not automatically generate a refund for the current period. To request a refund, contact support at volleyrecruitsupport@gmail.com.
6. Questions
If you have questions about this refund policy, please contact us at volleyrecruitsupport@gmail.com.